Upgrade, Extend, Renew your Account

If your trial or your paid account expires, the account owner or the subscription manager can extend timr directly in the account via “Account” using the “Extend/Upgrade...” button.

Tip: If you want to authorize another employee to manage the payments, you can give them the subscription manager's authorization. You can find more detailed information here.

1. Check Billing Data

2. New Customers: Udate Trial Account to a Paid Account

3. Existing Customers: Extend Account

4. Extending the Account

4.1. Change modules, users and runtime in an existing account
4.2 Proceeding the payment

5. Test additional modules

5.1. Overview of our add-on modules
5.2. Test a module
5.3. End a test manually

1. Check Billing Data

Marker 1: To be able to renew your account, you must first enter a billing address to which the invoice will be issued when you renew or upgrade.

Only for EU Customers:

Marker 2: Enable the checkbox "I have a valid VAT ID (for EU members only)", if your company is located in the EU and has a VAT ID. You can then enter your VAT ID and let it be validated. 

If your company doesn't have a VAT-ID just don't enable the checkbox and click on "Save" to finish.

Marker 3: Define to which e-mail address the invoice should be sent. The address of the account holder is automatically stored here, but can be changed.

2. New Customers: Update Trial Account to a Paid Account

After you have entered your billing address and, if applicable, your VAT number, you can continue.

Step 1: Click under the menu "Account" on "Buy timr now..."

Step 2: The following page gives you an overview of the current settings. Here you can adjust the active module, the number of user licenses and the runtime if necessary (point 4.1.).

Step 3: Then click on the green button “Proceed to payment” button and complete it (point 4.2.).

3. Existing Customers: Extend account

Step 1: Click on “Extend/Upgrade...”

Step 2: The following page gives you an overview of the current settings. Here you can adjust the active module, the number of user licenses and the runtime if necessary (point 4.1.).

Step 3: Then click on the green button “Proceed to payment” and complete it (point 4.2.).

4. Extending the Account

4.1 Change modules, users and runtime in an existing account

To change the active modules, the number of users or the runtime, click on “Extend/Upgrade...”. On the following page, you will see an overview of your current entries and can make changes.

Marker 1: Change Active Modules

Here you can change your active modules. Click on "Apply selection" to confirm your modules. You will be charged until the end of your current runtime.

Marker 2: Change User Licenses

If you need more user licenses, you can add them using the “Change user” button.

Change the number of user licenses under “Desired number of users”. You will be charged the additional costs until the end of your current term.

If you need less licenses than currently booked, you can also reduce them here. Please note, however, that the downgrade takes place immediately and there is no entitlement to remuneration for the remaining term!

Marker 3: Change Runtime

Use the “Change Runtime” button to select the runtime for which you would like to pay. You can pay every month, but also several months in advance.
If you extend for a year, you will receive a 10% discount. This will be displayed directly when you select the months.

4.2 Proceeding the payment

If you have a discount code, you can enter it here under “Add discount code”.

After you have checked the changes, click on the button “To payment”.

Here you will find a summary of the details of your billing address (marker 1) and your extension (markers 3 and 4). You can also enter an order number (marker 2).

Once you have accepted the “General Terms and Conditions of Business and Use” (marker 5), click on “Proceed to Checkout” (marker 6).

Now choose your preferred payment system. You can pay by credit card or PayPal (depending on your country, there may be also the possibility to pay via eps or Klarna).

5. Test additional modules

5.1. Overview of our add-on modules

On our Pricing page you’ll find an overview of the additional modules that you can test for free — see section 5.2 for details.

Click “Show detailed features & add-ons” to view a breakdown of the included features.

You will now see the available add-on modules. Here, too, you can click “Show detailed features” for each feature for more information.

If you hover over the info icon, you’ll see a short description of each feature.

5.2. Test a module

Are you interested in one of our add-on modules and would like to try it out in your company?
You’re welcome to test one or more of the additional modules free of charge.

The test ends automatically after 14 days, meaning no costs are incurred if you decide not to continue using the module.

Step 1: Go to Account / Plan / Active timr Modules and click “Test further modules”.

Step 2: In the module selection, activate the modules you’d like to test (see mark 1).

At the bottom, you’ll see the new price for your information only – the test is, of course, free of charge (see mark 2).

To start the test with the selected modules, click “Start test” (see mark 3).

Step 3: Modules you are currently testing are displayed under Account / Active timr modules.

Step 4: You find the module helpful and want to buy it?
Go to Account / Plan / Active timr modules and click “Extend/Upgrade”.

The upgrade for the modules currently in test will automatically be applied for the remaining subscription period.
If you don’t want to purchase one of the tested modules, you can adjust your selection under “Change modules”.

For payment, simply follow the instructions in section 4.2.

5.3. End a test manually

The test ends automatically after 14 days, meaning no costs are incurred if you decide not to continue using the module. However, if you want to end the test earlier, you can deactivate the add-on module at any time.

Step 1: Go to Account / Plan / Active timr modules and click “Test additional modules”.

Step 2: Deactivate the add-on module.

Step 3: Click “End trial”.

Please note: Each module can only be tested once in the system.
If you’d like to test a module again, we’ll be happy to reactivate it for you — just contact our support team at info@timr.com